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Ali Zaid Al-Quraishi & Partners Electrical Services of SA (AQESA) has established quality management system with its prime objective to satisfy the needs and expectations of customers and business process represents the foundation of our continuously improving organization
AQESA business process integrates the quality policy, management processes, continuous improvement efforts, and technical growth under a disciplined approach focused on process improvement and customersí satisfaction
  • Exclusions to ISO9001:2000 standard include Design, Development, Calibration and Customer Property without the affect on the quality system
  • The quality system covers the activities relating to the sales, supply, procurement & marketing of electrical, mechanical, and Oil & Gas products & accessories from the overseas suppliers and the local as well
  • AQESA further extending the services of Supervising, Managing; Installations & Commissioning, Erection, Field Services and Supply of Oil products for meeting the expectation of customers
This quality manual provides to all employees an understanding of quality policies, objectives and is approved by the General Manager
Quality Management includes all the activities that AQESA use to direct, control, and coordinate quality. These activities include formulating a quality policy and setting quality objectives. They also include quality planning, quality control, quality assurance, and quality improvement
Customer Satisfaction is essential to the survival of our businesses
How do we find out whether our customers are satisfied? The best way to find out whether our customers are satisfied is to ask them
Please send us your appreciated feedback HERE
Customer Complaints Procedure is an integral part of any customer satisfaction policy and quality assurance policy and aims to demonstrate that the AQESA cares about its clients and customers. It can be a positive means of promoting customer satisfaction and identifying opportunities to develop and improve the service
AQESA ensures
  • Most complaints are resolved swiftly
  • Lessons learned from the investigation of complaints can be used to develop and improve service
Principles of Customer Complaint System
  • Easily accessible and clear to users of the service
  • Simple to invoke and operate, with stages clearly set out and responsibility clearly allocated
  • Quick, offering prompt action and speedy resolution according to the time limits
  • Objective, including provision for impartial investigation
  • Confidential in that it will protect the customerís privacy
Please don't hesitate to send us your complain HERE